Not being able to connect / participate in course video calls can be a frustrating experience for everyone involved. This guide will help you understand how to ensure you're ready for the best experience possible and deal with common issues that may arise along the way.
In order to successfully connect and participate in course video calls, you'll need the following:
Avoid public wireless networks for video calls. They are often overloaded and you will likely experience more issues with video / audio delay or cut out.
Like many video conferencing platforms, you'll need to allow access to your microphone and camera via your browser the first time you join a call via the Learning Center. You may also need to allow your browser to perform screen recording if you're going to use screen share functions.
Allow screen recording: Mac OS
Issue | Solution |
---|---|
Unable to connect to audio | Make sure your browser has permission to access your microphone. Chrome | Firefox |
Unable to share webcam | Make sure your browser has permission to access your webcam. Chrome | Firefox |
ICE or Websocket errors when connecting | This usually indicates a local network problem; either a firewall or some other program is blocking your access. This occurs on networks that are more restrictive (e.g. - school or work). |
Webcam footage is slow or choppy | This usually indicates a poor network connection. You can use the connectivity status icon to see a color-coded indication of your network speed and connectivity. |
Audio is choppy or distorted | This usually indicates a poor network connection. You can use the connectivity status icon to see a color-coded indication of your network speed and connectivity. |
"Webcam locked" message | Another program is using the webcam and the video call can't access it. Make sure any other programs that use your webcam are completely shut down. |
Unable to join break out rooms | Pop up blockers can interfere with the automation of break out rooms. Create an exception in your browser or pop up blocker to allow all from https://learning.ussoccer.com/* |
Unable to present or screen share | If you've been granted access to present or share in a room, you must click the "+" icon and choose "Take Presenter" from the menu. |